Welcome to our Terms and Conditions page.
By using our website, or ordering a Product or Service from us, you are confirming your agreement to these Terms.
If you would like a version of these Terms in an alternative accessible format, please contact us. Alternative formats include large print, audio CD, Braille or email.
These Terms are intended (except where they say otherwise) to apply to both commercial and consumer clients.
We do change these Terms from time to time and the latest version will apply when you access our website or order Products or Services from us. You should check each time you use our website, or order a Product or Service from us, to see if any changes have been made.
These Terms and Conditions comprise:
B. Product and Service Terms
C. Website Terms
If you place an order with us by telephone or face to face, our website Terms will not apply but all other Terms will apply.
In these Terms and Conditions, the following terms will have the following meanings:
|We, Us, Our||TairaTech and Taira Technology Limited, Company Number 10882724 and whose registered office is at Apt 3823, Chynoweth House, Trevissome Park, Truro TR4 8UN;|
|You, Your||are a visitor to our website and/or any or anyone using our Services;|
|Account||means, collectively, the personal information, payment information and credentials used by Users to access paid Content and/or any communications System on our website;|
|App||means any application which provides access to the Services we provide either through our website or otherwise;|
|Confidential Information||means, in relation to either Party, information which is disclosed to that Party by the other Party pursuant to or in connection with this Agreement or otherwise (whether orally or in writing or any other medium, and whether or not the information is expressly stated to be confidential or marked or may be interpreted as such);|
|Content||means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of our website. Content will also, where the context admits, include Material;|
|Equipment||means all computers, tablets, smartphones and other tech-based items and all and any programs and applications associated with them;|
|Material||means all documents, copy, information or other material you supply to us;|
|Product||means any product you order from us;|
|Representative||means an employee, agent or subcontractor employed by a party to the agreement between us;|
|Service/s||means, collectively, any online facilities, tools, services or information that we make available through our website or any App either now or in the future;|
|System||means any online communications infrastructure that we make available through our website or an App either now or in the future;|
|Terms||means these terms and conditions;|
|Third Party||means any person, firm or company which is not you or employed by you under a contract of employment; and|
|User||means any person that accesses our website and is not employed by us or acting in the course of their employment with us.|
B. PRODUCT AND SERVICE TERMS
1. Placing an Order via Our Website
1.1 If you want to order any Product or Service from us, you must either create an Account or check out as a guest.
1.2 When you create an Account you promise that:
1.2.1 All information you give us is accurate and truthful.
1.2.2 You will keep this information accurate and up-to-date.
1.2.3 You will not share your Account with anyone else.
1.2.4 You will keep your Account details confidential.
1.2.5 You will not give your username or password to anyone else.
1.2.6 If accessing your Account through our website, you will log off when you exit the Account.
1.3 We may close your Account at any time and without reason. Subject to the other clauses of these Terms, we will refund any balance due to you, if the Account is closed.
1.4 If we send a payment to your bank account and it is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep the monies standing to your credit in your Account to offset the expenses we have incurred and you will be entitled to nothing.
1.5 If you do anything which we think might be fraudulent, we may report those actions to the Police and we may keep any balance shown in your Account to cover the costs incurred due to dealing with your actions.
1.6 You may only have one Account with us.
1.7 To receive cashbacks, other special offers and to be part of our referral programme you must be a UK resident with a UK bank account.
1.8 If you change your address or email address at any time you must tell us.
1.9 If we earn any commission on any transaction in which we are involved or any interest on the money deposited in your Account we may keep that commission and/or interest.
1.10 You can cancel your Account with us at any time; please contact us to request the cancellation.
1.11 If you have reason to believe that your Account details have been obtained by a third party:
1.11.1 you must contact us as soon as you become aware of the acquisition;
1.11.2 we will suspend your Account as soon as we can;
1.11.3 we will use our best endeavours to cancel any unauthorised orders or payments that may be pending; and
1.11.4 you accept and agree that orders or payments can only be cancelled from the point you notify us.
2. Ordering Products and Services
2.1 You represent and warrant that:
2.1.1 all information you submit to us is complete, accurate and truthful;
2.1.2 you have permission to submit payment information where permission may be required;
2.1.3 you will at all times keep this information accurate and up-to-date;
2.1.4 you hold all necessary consents, licences and permissions to use any Equipment with which you wish to use the goods and services we supply to you;
2.1.5 you have the right or consent from the rights holder to upload Material to our Website.
2.2 A binding contract, on these Terms, will come into existence only when we accept an order from you.
2.3 Until we tell you, by email or otherwise, that we have accepted your order, we can reject it and will return any money you have sent us using the method by which you paid us.
2.4 If, for any reason, we can’t supply the Product you have ordered, even after we have accepted your order, as long as we refund all money you have paid us, we will have no further liability to you.
2.5 You will own the Product as soon as we have passed it to our carrier and, unless we have agreed to insure them in transit, they will be sent at your risk.
2.6 If we agree to supply a Product to an address outside the United Kingdom, you agree to pay all taxes and duties which may be imposed upon it.
2.7 We always try to describe all of our Products accurately but we can never guarantee that small changes will not occur in manufacture.
2.8The images we use may not look the same on our screens as they will on yours.
2.9 All measurements/sizes we publish are subject to minor variations in manufacture if applicable.
2.10 Any Product you buy from us will be despatched to you in the manner you have selected when making the order but, although we will do our best, we cannot guarantee that any delivery time quoted will be met.
3. Use of Communications Facilities
3.1 When registering an Account, uploading Material or using any forum or feedback service we provide you will comply with the following conditions:
3.1.1 you must not use obscene or vulgar language;
3.1.2 you must not submit unlawful or objectionable Content. This might include Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
3.1.3 you must not submit Content that is intended to promote or incite violence;
3.1.4 all submissions are made using the English language;
3.1.5 the means by which you identify yourself must not violate these Terms or any applicable laws;
3.1.6 you must not impersonate other people, particularly our employees and representatives of our affiliates;
3.1.7 you must not use our System for unauthorised mass communication such as “spam” or “junk mail”; and
3.1.8 you warrant that you are the owner of or have full rights to use all Material you upload.
3.2 You acknowledge that we may monitor any and all communications using our System and all Material you upload.
3.3 You acknowledge that we may retain copies of any Material and all communications made to us or using our System.
3.4 We may use any information you post on any forum or in any feedback, in any way we choose, and you hereby waive your moral right to be identified as the author of such information.
4.1 Our payment terms vary with the Product or Service you buy from us. Before we can deliver a Product or Service, you must comply with the payment terms which we apply to that Product or Service.
4.2 If any sums due to us are not paid immediately they become due, we have the right to charge you our reasonable administration expenses and costsand compensation to us for the time taken to pursue those sums.
4.3 Any discounts or special offers which we may offer from time to time can only be used in connection with the terms on which they are issued.
5. Effects of Termination
If the agreement between us is terminated for any reason:
5.1 any sum owing by you to us under any of the provisions of these Terms will be immediately payable;
5.2 any provision of these Terms which is expressed to continue in force after termination will continue in full force and effect; and
5.3 subject as provided in this Clause 5, and except in respect of any accrued rights, neither you nor we will be under any further obligation to the other.
6. Use of our Services
6.1 You will only be able to use our Services when a binding contract has come into existence under the terms of Clause 2.3.
6.2 We will use our best endeavours to provide the Services with reasonable skill and care.
6.3 If we are unable to resolve the problem whilst providing our Services, we will not charge you for those Services.
6.4 You must tell us, while we are providing any of our Services (such as technical support), if there is any aspect of them that you do not understand. We are unable to deal with any lack of understanding if you do not tell us about it.
6.5 At all times when providing remote technical support using your computer or other device, we will ensure that the connection is encrypted, that we cannot access your device without your permission and that we will only access content on your device with your permission.
6.6 We have the right at any time and for any reason we deem appropriate to alter the Services and the way we provide them.
6.7 If the Service you obtain from us includes a recurring monthly support package, you may only use the number of hours you have purchased each month.
6.8 If you are subscribed to an ongoing Service from us, which applies a limited number of hours:
6.8.1 once that number of hours has been used, you will need to pay additional fees (at our then current advertised rates) for any additional support;
6.8.2 the hours purchased will be valid for one month from the date they are purchased;
6.8.3 we do not offer a refund for any unused hours; and
6.8.4 any unused hours in any month cannot be carried forward to the next month.
6.9 If a Product or Service you obtain from us includes free technical support for a certain number of hours, any unused support time will expire within six months.
7. Braille Transcriptions/Translations
For any transcription/translation Services we undertake for you, the following additional terms will apply:
7.1 You will ensure that the content of any document is free from errors and is accurate, before you submit it to us.
7.2 The Braille transcription/translation service we offer will be a literal rendition of the document you have provided. We will not be responsible for errors in the transcription/translation of technical terms or languages other than English, unless we have agreed to deal with such matters in advance.
7.3 If printing and Brailling of a document, which includes colours of any nature, is required, we will print the document to the best of our ability, though there may be slight variations in colour/quality.
7.4 The Service we offer does not include a proof reading service, although, on payment of the appropriate fee, we can undertake that service. Our proof reading services (if we offer them) will be carried out to a reasonable standard before the document is transcribed into Braille, and we will correct any errors we may find. We will then send you a printed copy of the document for your approval before proceeding.
7.5 If your document contains inappropriate or offensive content, we reserve the right to refuse to print your document.
7.6 As long as the transcription/translation we have provided is accurate, you will not be entitled to any refund.
8. Indemnity and Liability
8.1 You will at all times indemnify and hold harmless us and our Representatives from and against all of the following:
8.1.1 any and all claims;
8.1.2 demands, proceedings, damages, penalties, costs, losses, liabilities and expenses of any kind;
8.1.3 whether in tort or contract, threatened, claimed or awarded against or otherwise incurred by us and our Representatives (or any of them) arising out of or in connection with these Terms or the negligent acts or omissions of you and your Representatives and whether occasioned by your negligence or that of your Representatives or otherwise, unless caused by our wilful misconduct or negligence or that of our Representatives.
8.2 We will indemnify and hold you and your Representative harmless from and against any and all claims, costs and liabilities whatsoever arising out of or in connection with our performance or non-performance of the Services to the extent that such losses, costs, damages and expenses are caused or contributed to by our negligent acts or omissions or those of our Representatives.
8.3 Except in respect of death or personal injury caused through negligence, we will have no liability to you arising out of or in connection with these Terms for any indirect, special or consequential loss you suffer, and our total liability for any loss you suffer in respect of any one event or series of connected events will not exceed £500.
8.4 Nothing in these Terms and Conditions will limit or exclude liability for death or personal injury.
9. Product Guarantees
9.1 We guarantee all Products (whether new or reconditioned) against defects in manufacture for the period of 12 months from the date we supply them.
9.2 For any repair or recondition/refurbish Services we undertake, we offer a guarantee for the period of 12 months on the parts and workmanship we have supplied.
9.2.1 If a repair is not economic, we will attempt to offer a replacement product to you for purchase.
9.2.2 If we are unable to repair any item you send to us for repair, we will make no charge for the inspection. If you require the item to be returned, we may charge for return postage.
9.2.3 If you ask us to repair an item or use parts from two items to make one working item, you accept that this process may result in the destruction of both items and that despite our best efforts, we may not be able to provide a working item.
9.3 Our guarantee does not cover:
9.3.1 general wear and tear and misuse or abuse by you;
9.3.2 damage caused by accident or improper handling;
9.3.3 failure to follow either instructions we have issued or those provided by the manufacturer;
9.3.4 minor scratches or imperfections on reconditioned Products;
9.3.5 consumable items, such as batteries, screen protectors, cases and any other items which are designed to have a limited life;
9.3.6 parts which you supply.
10. Web Design
The following terms will apply if you ask us to design a website for you.
10.1 We will design, develop and deliver the website (“Custom Website”) in accordance with the specification which we have agreed with you before we start work (“Specification”).
10.2 We will do our best to conform to any deadlines or milestones mentioned in the Schedule but, as time is not of the essence, we will not be responsible for any delays which ensue.
10.3 We will require payment of the agreed fee for each stage, when work for that stage has been completed. Work on any subsequent stage will not begin until you have paid us for the last stage. When work on your website is complete, we will require payment of any outstanding sums before we provide you with the login details for full control of the website.
10.4 If, at any time, either we or you wish to amend the Specification, we and you will attempt to discuss such amendments and any revisions to the fees we are due to receive. If we are unable to agree such amendments and the fee revisions, we will deliver the Custom Website in accordance with the original Specification. If we can agree any amendments and/or fee revisions, they will take effect only if confirmed in writing by both you and us.
10.5 You will provide all written, photographic, creative and other matter to be uploaded to the Custom Website and:
10.5.1 you warrant that you have all intellectual property rights to use such matter;
10.5.2 you will retain ownership of all intellectual property rights in such matter; and
10.5.3 you will indemnify us (and any third parties we may use to help us create the Custom Website) from and against all and any liability, of any nature, and, without limit, all costs, claims, actions and demands arising from the use of such matter.
10.6 We will, from time to time, provide to you copies of the Custom Website, as we are creating it. Each time we provide such a copy, you will examine and test that copy to ensure that it is designed and operates in the manner provided in the Specification. If you find that we have not complied with the Specification, you must tell us how, within 14 days of receiving each copy. We will then agree any amendments with you. If, within 14 days of sending you a copy, you make no response, we may assume that the website, at that stage, meets the Specification and your right to claim that it does not comply will be lost.
10.7 We will make no additional charge for correcting any errors we make.
10.8 You will own the intellectual property for the Custom Website, when we have been paid in full and, for the purpose of this Clause 10.8, ownership will extend to the pages we have created for you and their content but not to any software, devices, methods of use which we have used to create the website, even if they were created at your request and/or from your ideas and you waive all moral rights in such creations arising out of Chapter IV of the Copyright, Designs and Patents Act 1988.
10.9 Upon completion of your website, we will provide an agreed amount of free technical support to train you on the use of your website. Any unused training time will expire within six months from the date of completion. Extra technical support hours can be purchased at our current pay as you go rate.
11.1 If we supply any software to you (“Software”), it will be supplied on the terms and conditions of use defined by the creator and supplier of that software applied at the point of delivery.
11.2 If you are using the Software for the purposes of your business then we offer no warranty as to its effectiveness but we will take reasonable steps to assist you in pursuing warranty claims against the supplier of the Software.
11.3 Unless we have agreed otherwise, we will only deliver non-modifiable and executable run-time versions of the Software.
11.4 You agree, at all times, to comply with the terms of the licence granted for the use of the Software.
11.5 We do not warrant that the Software will be free from minor errors not materially affecting its performance.
12.1 If you engage us to design anything, we will provide up to five versions of the design, in an endeavour to meet your requirements. If, having produced the fifth version of the design, you remain unhappy with our work, the agreement between us will be cancelled and we will repay to you any payments you have made to us, using the same method by which you paid us.
12.2 If we ask to sign off a proof version of the design or an item which you wish us to print for you, your digital or physical signature on the proof will act as confirmation that you have examined the proof, and that all spelling, numbers, colours and other elements are correct and complete. Your signature will act as confirmation, and the fee we charge will become payable, if you have not already paid it.
12.3 We can never guarantee that colours we show in any digital reproduction of an item will match the colours you have requested, as each video screen will show a variation of colours. Unless we have agreed in writing to offer a specific Pantone Colour, we will use reasonable care to ensure that the colours we print are as close to the colours you have requested as is reasonably possible.
13.1 All Products you order from us will normally be delivered within 14 days after we have confirmed your order (and within 21 Working days, if the Product has been custom made for you or for any repairs we carry out), unless otherwise stated but time will not be of the essence in this respect.
13.2 If we are unable to deliver any Product:
13.2.1 if this is because no one is available at your delivery address to receive the Product and it cannot be posted through your letterbox or left in a safe place nominated by you, the courier will normally leave a delivery note explaining how to rearrange delivery or where to collect the Product (you may need to pay additional delivery costs);
13.2.2 if you do not collect the goods or rearrange delivery within 7 days, we will treat the contract for the supply of goods as cancelled and recover the Products. If this happens, we will refund you the purchase price of the Product, less delivery costs and a reasonable sum for the costs that we incur in recovering the Product.
13.3 Any refunds due under this Clause 13 will be made using the same payment method that you used when ordering the Product.
14. Force Majeure
We will not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to, power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond our reasonable control.
15.1 In relation to Confidential Information, we undertake with you that except as authorised in writing by you or which are required by us to perform the Services, we shall, at all times during the continuance of the agreement between you and us and after its termination:
15.1.1 use our best endeavours to keep confidential all Confidential Information;
15.1.2 not disclose any Confidential Information to any other person except its current or bona fide employees, bankers, lenders, partners, accountants, legal and other professional advisers, in each case only where such persons or entities are under appropriate confidentiality obligations, or to any person, body or entity to whom any party is required to disclose the Confidential Information by law;
15.1.3 not use any Confidential Information for any purpose otherwise than as contemplated by and subject to the terms of the Agreement;
15.1.4 not make any copies of, record in any way or part with possession of any Confidential Information; and
15.1.5 ensure that none of our agents or advisers does any act which, if done by that party, would be in breach of the provisions of Sub-clauses 15.1.1 to 15.1.4 above.
15.2 The provisions of this Clause 15 shall continue in force in accordance with its terms, notwithstanding the termination of the Agreement for any reason.
15.3 The provisions of this Clause 15 will not apply:
15.3.1 to any Confidential Information which becomes public knowledge;
15.3.2 if we are obliged by any law, rule or regulation to reveal it;
15.3.3 to our sub-contractors, as long as they agree to abide by the provisions of this Clause 15.
The following rules apply to any competition or draw (“Competitions”) we may offer:
16.1 each Client may make only one entry into each Competition;
16.2 if a Client makes multiple entries to any Competition, all entries will be disqualified;
16.3 unless the Competition states differently, it is open only to UK residents or companies with a UK registered office; entries from other countries or states will be disqualified;
16.4 the winner of a Competition will be chosen at random by us;
16.5 the winner will be notified by email to the last email address held on our records;
16.6 if the winner does not confirm receipt of the notification by us, within 7 days of the date of the notification noted in Clause 16.5, then we may award the prize to the next, randomly chosen, winner;
16.7 our decision, as judge, is final and binding on all entrants and we will enter into no correspondence in relation to a Competition;
16.8 the Competition will run for the period stated in the publicity offering it and will be subject to any additional terms or conditions stated in that publicity;
16.9 we will offer no cash alternative to any prize; and
16.10 the winner agrees to participate (for no fee but at our expense) in any reasonable promotional activities reasonably required by us.
C. WEBSITE TERMS
1. Intellectual Property
1.1 All Content included on our website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is our property or the property of our affiliates. By continuing to use our website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other laws.
1.2 You agree that we may use any or all of your name, logo and trade mark in a reasonable manner and without charge to promote our business.
2. Links to Other Websites
This Website may contain links to other websites. Unless expressly stated, these websites are not under our control or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to any other website on our website does not imply our endorsement of the websites themselves or of those in control of them.
3. Links to our Website
If you wish to place a link to our Website on other websites you may do so only to the home page of our website, without our prior permission. You may not deep-link without our express written consent.
4. Use of Communications Facilities
4.1 When using any System, you should do so in accordance with the following rules:
4.1.1 you must not use obscene or vulgar language;
4.1.2 you must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, offensive, ageist, sexist or racist;
4.1.3 you must not submit Content that is intended to promote or incite violence;
4.1.4 submissions must be made using the English language;
4.1.5 the means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
4.1.6 you must not engage in any form of commercial advertising;
4.1.7 you must not impersonate other people, particularly our employees and representatives or those of our affiliates; and
4.1.8 you must not use our System for unauthorised mass communication such as “spam” or “junk mail”.
4.2 You acknowledge that we reserve the right to monitor and delete any and all communications made to us or using our System.
4.3 You acknowledge that we may retain copies of any and all communications made using our System.
4.4 You acknowledge that any information you send through our System may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we have the right to reject such terms and associated information.
5. Data Protection
6. Legal Rights and Disclaimers
6.1 We make no warranty or representation that our website will be compatible with all systems, or that it will be secure.
6.2 Whilst every reasonable endeavour has been made to ensure that all information provided on our website is accurate and up-to-date, we make no warranty or representation that this is the case. We make no guarantee of any specific results from the use of our Service.
6.3 No part of our website is intended to constitute advice and the Content of our website should not be relied upon when making any decisions or taking any action of any kind.
6.4 Whilst we exercise all reasonable skill and care to ensure that our website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
7. Availability of our website and Modifications
7.1 We accept no liability for any disruption or non-availability of our website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and state-mandated censorship.
7.2 We reserve the right to alter, suspend or discontinue any part (or the whole of) our website including, but not limited to, the Content available. These Terms and Conditions will continue to apply to any modified version of our website unless it is expressly stated otherwise.
8. Limitation of Liability
8.1 To the fullest extent permissible by law, we accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our website or the use of or reliance upon any content included on our website.
8.2 To the fullest extent permissible by law, we exclude all representations, warranties and guarantees (whether express or implied) that may apply to our website or any content included on our website.
8.3 We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
8.4 We exercise all reasonable skill and care to ensure that our website is free from viruses and other malware. Subject to Sub-clause 8.5, we accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of our website (including the downloading of any Content from it) or any other website referred to on our website.
8.5 Nothing in these Terms and Conditions excludes or restricts our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.
8.6 In the event that any of these terms is found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and will not affect the validity and enforceability of the remaining Terms and Conditions. This term will apply only within jurisdictions where a particular term is illegal.
9. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this will not be construed as a waiver of that right or remedy.
10. Third Party Rights
Nothing in these Terms and Conditions will confer any rights upon any Third Party. The agreement created by these Terms and Conditions is between you and us.
11. General Matters
11.1 These Terms and Conditions and the Agreement are made under the laws of England and Wales and that is the only jurisdiction which can govern them.
11.2 We and you agree that these Terms and Conditions and the Agreement do not form the basis of any partnership or co-venture.
11.3 These Terms and Conditions and the Agreement supersede any previous agreement between you and us in relation to the matters dealt with in them and represent the entire understanding between you and us.
11.4 Time will not be of the essence in any part of these Terms and Conditions and the Agreement.
11.5 You and we both acknowledge and agree that the Agreement was entered into in reliance on anything said or promised by or to the other which is not in these Terms and Conditions.
11.6 Force Majeure – if something outside our control happens and that prevents us from performing our Services then you accept that we are not liable for the consequences of that failure (this includes such things as strikes, riots, fires, explosions, war, floods and so on). If such an event does happen we will tell you as soon as we are able and resume the Services as soon as we can. If we cannot perform the Services within a reasonable time, we can cancel them and if we do we will refund to you a fair and reasonable proportion of any payment you have made to us.
11.7 If either you or we need to give formal notice to the other it must be done by email to the address that each of us gives to the other from time to time.
11.8 These Terms and Conditions contain the entire understanding between us.